Privacy policy

Last updated: June 2025

This Privacy Policy describes how Sister Style collects, uses, and protects personal information from visitors and customers who use our website, place orders, or otherwise interact with our services.

This policy has been prepared in accordance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Collection of Personal Data

We collect personal information when you:

  • visit our website

  • place an order

  • create an account

  • contact our customer service

  • subscribe to our newsletter or marketing communications

The personal data we may collect includes:

  • first and last name

  • billing and shipping address

  • email address

  • phone number

  • order information

  • payment information (processed securely through payment providers)

  • account information

  • communication with customer support

Additionally, certain information may be collected automatically when you use our website, including:

  • IP address

  • device information

  • browser type

  • website usage data

  • interaction data

  • data collected through cookies and similar technologies.

Purpose of Data Processing

We process personal data for several purposes, including:

  • processing and delivering orders

  • processing payments

  • shipping and logistics

  • handling returns and refunds

  • customer service and communication

  • administrative and accounting purposes

  • complying with legal obligations

  • improving our website and services

  • fraud prevention and security

If consent has been provided, personal data may also be used for:

  • marketing communications

  • newsletters

  • personalised promotions and offers

You may withdraw consent for marketing communications at any time.

Cookies and Tracking Technologies

Sister Style uses cookies and similar technologies to:

  • ensure the functionality of the website

  • improve user experience

  • analyse website traffic and usage

  • optimise marketing campaigns

Cookies may be placed by us or by third-party services such as analytics or advertising partners.

More information about cookies can be found in Shopify’s cookie documentation and through your browser’s cookie settings.

Sharing Personal Data with Third Parties

Personal data may be shared with third parties only when necessary to provide our services or to comply with legal obligations.

This may include:

  • payment providers

  • shipping and logistics partners

  • IT and hosting providers (such as Shopify)

  • marketing and analytics providers

  • government authorities when required by law

Sister Style does not sell personal data to third parties.

Data of Minors

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from minors. If we become aware that personal data of a minor has been collected, we will delete such information upon request.

Data Security

Sister Style takes appropriate technical and organisational measures to protect personal data against:

  • loss

  • misuse

  • unauthorised access

  • unauthorised disclosure or alteration

Our website uses secure technologies and trusted service providers to safeguard personal data.

Data Retention

Personal data will not be stored longer than necessary for the purposes for which it was collected.

In some cases, data may be retained longer when required by law, such as for accounting or tax obligations.

Your Rights

Under the UK GDPR, individuals have certain rights regarding their personal data.

These rights include:

  • the right to access your personal data

  • the right to correct inaccurate information

  • the right to request deletion of personal data

  • the right to restrict processing

  • the right to data portability

  • the right to object to certain processing activities, including direct marketing

Requests related to these rights can be submitted via:

📧 info@sisterstyle.uk

We will respond to requests within the legally required timeframe.

International Data Transfers

In order to provide our services, personal data may sometimes be processed outside the United Kingdom or the European Economic Area (EEA).

For example, this may occur when using services provided by Shopify or other international service providers.

When such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.

Complaints

If you believe that your personal data is being processed in violation of applicable laws, you may contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Contact

If you have any questions about this Privacy Policy or the way we process personal data, please contact us:

Sister Style
📧 info@sisterstyle.uk