Shipping Policy
Last updated: June 2025
At Sister Style, we believe that stylish fashion should be delivered without hassle — and without extra shipping fees. That’s why we offer free shipping on all orders, with no hidden costs.
Whether you’re placing your first order or adding a new favourite piece to your wardrobe, shipping costs are something you don’t need to worry about.
Shipping Area
At the moment, we ship within:
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United Kingdom
No matter if you live in a large city or a small town, we deliver your order directly to your home.
Free Shipping
When shopping at Sister Style, you always benefit from:
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Free shipping
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No minimum order value
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No hidden fees
Order Processing Time
After your order is placed, our team immediately begins preparing it.
Orders are typically processed within 1–2 business days in our (inter)national warehouse.
During this stage:
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the items are carefully inspected for quality
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products are securely packaged
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the shipment is prepared for dispatch
Once your order has been handed over to the shipping carrier, you will receive a shipping confirmation email.
Estimated Delivery Time
We aim to deliver your order as quickly as possible.
Estimated delivery time:
4–8 business days after dispatch.
Please note that delivery times may vary slightly depending on:
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your location
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the shipping carrier
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logistical conditions
Track Your Order
Once your order has been shipped, you can follow the progress of your delivery through our “Track Your Order” page.
To track your order, you will need:
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your order number
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the email address used for the order
Please note that tracking updates may take some time to appear after the package has been shipped. This is normal and depends on the shipping carrier.
Split Shipments
In some cases, orders may be shipped in multiple packages.
This may happen when:
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products are shipped from different warehouses
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certain items are processed at different locations
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shipments are split to speed up delivery
As a result, items from the same order may arrive at different times.
Possible Delivery Delays
In rare cases, delivery may take longer than expected due to circumstances such as:
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high demand at shipping carriers
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weather conditions
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logistical delays
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public holidays or peak sales periods
Sister Style cannot be held responsible for delays caused by shipping carriers or external logistics partners.
If your order is taking longer than expected, please contact our support team.
Incorrect or Incomplete Address
Customers are responsible for entering a correct and complete shipping address at checkout.
If an incorrect or incomplete address is provided, this may result in:
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delivery delays
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additional shipping costs
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the shipment being returned by the carrier
If we detect an issue with the provided address, we may temporarily pause the shipment and contact the customer to confirm the correct details.
If the customer does not respond in time, the order processing may be delayed.
Undeliverable or Returned Packages
If a package cannot be delivered due to:
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an incorrect address
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failure to collect the package from a pickup point
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refusal of delivery
the carrier may return the package to the warehouse.
In such cases, the order will not automatically be refunded.
However, we may offer to reship the order, with the new shipping costs being the responsibility of the customer.
Delivered Packages
Once a package has been marked as “Delivered” by the shipping carrier at the provided delivery address, the order is considered successfully delivered.
Sister Style cannot be held responsible for packages that are lost or stolen after delivery.
We recommend that customers first:
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check with neighbours
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check safe delivery locations
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contact the shipping carrier
Order Changes or Cancellations
Our logistics team processes orders quickly to ensure fast delivery.
Orders can only be cancelled or modified within 6 hours after purchase.
If you need to change or cancel your order, please contact us as soon as possible:
Please always include your order number.
Once an order has been processed or shipped, it can no longer be modified or cancelled.
Contact
If you have any questions regarding shipping or your order, please contact our customer support team: